Privacy Policy
Last updated: 23 October 2026
This policy explains the personal, device and verification information FlareClem processes to operate accounts, fund wallets, submit mobile-service orders, complete identity verification, provide support and secure the platform.
1. 1. Data Controller
FlareClem is the data controller for information collected through flareclem.run.
Contact: support@flareclem.run.
2. 2. Information we collect
• Account data: name, email address, hashed password, account status.
• Identity verification data: full legal name, date of birth, phone number, ID details and supporting documents, required to complete onboarding.
• Device and order data: IMEI, serial number, model, and any custom fields required by the selected service.
• Wallet and payment data: wallet balance, payment references, amounts, status history and transaction records. Card and bank details are handled by Kora Pay and are not stored by FlareClem.
• Technical and security data: IP address, user agent, session metadata, request logs, error traces and fraud-prevention signals.
• Support data: ticket contents, attachments and communication history.
3. 3. Why we process it
We process this information to: open and secure your account; complete required identity verification; fund your wallet and process payments; submit and track mobile-service orders; provide support; send transactional and opt-in emails; detect and prevent fraud and abuse; and comply with applicable legal obligations.
We do not sell personal data. We do not use identity verification data for advertising.
4. 4. Legal bases
We rely on contract performance (to provide the services you request), legal obligation (identity verification, fraud prevention, record-keeping), and legitimate interest (platform security, abuse prevention) as our legal bases.
5. 5. Sharing
We share limited information only where required:
• Fulfilment partners receive the device identifiers strictly necessary to process your selected service.
• Kora Pay receives information required to complete payment and refunds.
• Infrastructure and email providers receive limited technical and communication data needed to operate the platform.
• Authorities receive information only upon a valid, lawful request.
Some partners may process data outside Nigeria under applicable data-protection safeguards.
6. 6. Retention
Account, wallet, order and identity-verification records are retained as required for platform operation, dispute handling, fraud prevention, accounting and legal compliance.
You may request deletion of your account through support. We will delete or anonymise data that is not required to be retained for legal, fraud-prevention or dispute-resolution purposes.
7. 7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may withdraw consent where processing relies on consent.
Requests must be made through the support channel from your registered account.
8. 8. Security
We use technical and organisational safeguards appropriate to a financial services platform, including encrypted transport (HTTPS), hashed credentials, restricted access controls and audit logging.
No online system is absolutely secure. Notify support immediately if you suspect your account or verification data has been compromised.
9. 9. Changes and contact
We may update this policy. The current version is always available at /privacy.
Questions: support@flareclem.run.